Corny Friesen June 2023 Winner
On behalf of Navistar, we are proud to announce that Corny Friesen has been awarded the 2023 Technician of Influence Award – Veteran Division. In recognition of his exemplary performance as a professional technician, we are pleased to present him with this award. Corney has demonstrated his commitment to pursuing continuous improvement and delivering the highest level of customer service to the public we serve. Thanks for keeping the transportation industry rolling!
Corny has been a pillar of Southland International Trucks Ltd for 8 years. He came to us with no experience after applying to other heavy truck dealers in the area. After the interview process, we recognized that the skills he had mastered in construction and manufacturing could be transferred to the heavy truck industry. Little did we know that this diamond in the rough would advance at such a pace that it would be very hard to match! Corny is respected not only in our dealership but within the larger community!
Corny’s great attitude and disposition check all the boxes for selflessness when it comes to customer care, helping his colleagues, and whoever may come across his path in need of help. Whatever he puts his hand to, he masters it very quickly. Corny’s commitment to Navistar’s programs is phenomenal! Weekly he works to improve our Accelerated Service Bay program, looking at ways we can shorten triage time. His passing on of knowledge to all our techs, young and old, has assisted in keeping comebacks to a minimum and identifying techs who can be given more challenging repairs.
Corny also helps with Southland International Dealer initiatives, such as our TECH EmPOWERment projects, one of which is EPIC (Exploring Possible Industries & Careers) in Lethbridge. Every year, Corny and the Service Manager attend the event and educate students from all over Southern Alberta about career opportunities within the HET and HET parts industry.
Corny shows great initiative. He has attained International Diamond Certification in truck and bus, Alberta Heavy Duty Tech, and Canadian Red Seal tickets, completed all Cummins certifications, and has become one of our premier diagnostic advisors and leaders.
Corny annually reviews the prestige standard of service excellence with our management team to help increase billable hours and to keep our efficiency up on each repair.
Corny’s attitude and great character to accept any challenge put before him are truly inspirational to all the staff at Southland International Trucks. We are honoured to work with such a thoroughbred!