TREVOR SLINGERLAND April 2022 Winner
Navistar is pleased to announce the winners of the Technician of Influence Award for the month of April. The individuals listed have demonstrated their commitment to pursuing continuous improvement and delivering the highest level of customer service.
TREVOR SLINGERLAND SERVICE TECHNICIAN
Trevor is worthy of the nomination because of his 15 years of service Southland, starting from 2005 when he was only 16 years old. We realized quickly realized that his skill as a tech and a craftsman would make him a great asset to us and the International brand. Trevor started off as a RAP (Registered Apprenticeship Program) student at the bottom of the totem pole, breaking tires, detailing trucks, and doing anything else that was asked of him. Our dealer principal remembers this: “At a very young age he was given a sleeper to remove from a truck to convert to a day cab. He accomplished this with very little supervision, and it highlighted his high degree of craftsmanship.” We knew then Trevor was a thoroughbred and needed to be challenged.
He was moved into the tech position where he accelerated his learning, showing many competencies, and completing all his training including International, Cummins, Cat, Eaton, and more. Our management team pushed him further into a Diagnostic Advisor position where he flourished helping all our techs, taking of customer calls, and being instrumental in all new processes being developed throughout our service department.
In addition to his tenure as a testament of responsibility and trust, Trevor is one of our main go-to people whenever a concern with a customer, service, or process arises. Everyone at the dealership staff has Trevor’s cell number, and he is often called upon after hours for advice.
One specific example of Trevor’s commitment to “uptime” happened just after we had just moved into our new building. The City of Lethbridge needed recalibrations on two new snowplow trucks, and by the time our service staff received a call from the concerned city manager, the two trucks had already been in our Accelerated Service bay, programmed, and put back into service. Trevor has been a consistent, reliable, trusted employee for many years and continues to be dedicated to making Southland the best that it can be!