Southland International Trucks (“we,” “us,” or “our”) operates southlandinternationaltrucks.com (the “Website”). By placing an order through this Website, you agree to the terms outlined below. These terms ensure both parties understand and agree to this arrangement, protecting both you and us while setting clear expectations for our service.
We strive to maintain accurate inventory counts. If a stock discrepancy occurs and we cannot fulfill your entire order, we will ship available items and contact you regarding backordered items. You may choose to wait for restocking or receive a refund for the unavailable item.
Shipping costs are calculated at checkout based on weight, dimensions, and destination. Shipping charges are collected at the time of purchase. The amount shown at checkout is the final shipping cost.
If approved, you may choose:
Domestic shipments typically arrive within 2–7 business days.
International shipments typically arrive within 4–22 days, depending on the selected courier. Estimated delivery times are provided at checkout.
Orders are usually dispatched within 2 business days of payment. Our warehouse operates Monday–Friday during standard business hours, excluding national holidays.
Delivery addresses may be changed at any time before dispatch.
We ship to P.O. Boxes via postal services only. Courier services are not available for these locations.
We ship to military addresses using USPS only. Courier services are not available.
If an item is temporarily out of stock, we will hold your order until the item becomes available. All other items in your order will be reserved.
If delivery exceeds the estimated timeframe, please contact us so we can initiate an investigation.
Once dispatched, customers will receive a tracking link via email to monitor shipment progress.
If your parcel arrives damaged, please refuse delivery if possible and contact customer service immediately. If the parcel was delivered while you were not present, please contact us for next steps.
Sales tax is included in the displayed product price where applicable.
International shipments may be subject to import duties and taxes upon arrival. These charges vary by country and are the customer’s responsibility.
If duties and taxes are refused, the shipment will be returned at the customer’s expense. A refund will be issued for the value of goods only. Original and return shipping costs are non-refundable.
Orders may be canceled at any time before dispatch. If the order has already shipped, please refer to the Returns Policy above.
Parcels are insured for loss or damage up to the value stated by the courier.
We will process a refund or replacement once the courier completes their investigation.
We will process a refund or replacement once the courier confirms the parcel is lost.
For all inquiries, please email us at orders@southlandit.com